Shipping policy

Taxes:

Please note, all listed website prices are EXCLUDING taxes (GST, VAT etc). The appropriate tax rate will be automatically calculated based on the county you have entered at the checkout.

SHIPMENT PROCESSING AND DETAILS

New Zealand:

Orders are typically processed weekly (on Mondays), packaged up on Tuesdays, and picked up by the courier on Wednesdays. Orders are not shipped on the weekends or holidays. You will receive a Shipment Confirmation email once your order has been shipped container your tracking number(s). Please be sure to read the full listing description, as some items are made-to-order, and will incur a manufacturing wait time which will be outlined in the description.

- Typical delivery time is 1-3 business days. With rural delivery potentially taking up to 2 days longer.

 We are hoping to increase the frequency that we process and ship orders, which is something we are looking into for April 2024.

International:

Extra processing time may be required, but your order will usually be en-route to you within 5 business days of payment confirmation, unless stated within the product description. Orders are not shipped or delivered on weekends or holidays. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 - Typical delivery time is 2-4 weeks. There may be added delays due to world events and unforeseen circumstances. 

General Information

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If we are expecting these delays to be significant, we will be in touch and notify you via email as soon as possible.

All items leaving shipped by us match the condition of our product descriptions, so if your item arrives damaged, chances are it was damaged in transit. If this happens, let us know and file for compensation through the courier company. We will work with you to get this issue resolved.

For more information, contact us at support@boostedkiwi.co.nz

Lost Or Delayed In Transit

From time to time orders can incur delays in shipping, and sadly it is completely out of our control. Usually these are resolved automatically and your item will arrive after a few days. If that doesn't happen you will need to contact the courier company. You as the receiver will need to make the first point of contact with the courier company to begin an investigation, at which point we can provide them with the shipping evidence needed to get the process progressed and a claim made if necessary.

In the event of a lost or heavily delayed item, a claim will need to be opened with the courier company. We are NOT able to provide a replacement or refund until the claim has been completed, which can take up to 30 days (or 90 days for international parcels).

If you would like to guarantee your parcel and be entitled to a free replacement in the event of a lost item prior to this claims process, ShipAid protection must be purchased. If it is not, we are NOT liable for any compensation in the event of a lost item. 

Terms For Non-Signed And / Or Non-Tracked Shipping Methods

We offer signed, non-signed, tracked, and non-tracked shipping options. Please note that if you select the non-tracked or non-signed shipping options (so ANY option besides tracked & signed), ANY and ALL liability for loss or damage to your item(s) ordered is ENTIRELY on the buyer. We are exempt from ANY and ALL responsibility as soon as your order is collected from us and scanned on-board the courier when using any non-tracked or non-signed shipping method. This means ownership for all item(s) in your order effectively changes ownership to the buyer as soon as it is scanned on-board by the courier when using these methods.

This means if your item(s) are lost in transit and any shipping option besides tracked & signed was selected, we are in no way, shape or form, liable for any form of compensation. 

We will still do our best to help you resolve any issues with shipping (e.g. a lost, delayed, or damaged parcel), but will not be liable for any form of compensation - whether that be a refund, partial refund, or replacement items.

Damaged In Transit

If you receive an item damaged, DO NOT SIGN FOR IT and contact us immediately. If the item is visibly damaged and signed for, you are accepting it in its damaged state. If it has been left behind, you will need to keep all of the packaging and provide us with photos of the packaging and the areas of damage. We will then organize the courier company to re-collect the item from you and assess it.
 
After it has been collected by the Courier company, the claim process will start. We are NOT able to provide a replacement or refund until the claim has been completed, which can take up to 30 days (or 90 days for international parcels).
 
If you are not able to provide ALL of the original packaging, all of the items, and have it re collected by the courier – we will NOT be able to offer you a replacement or refund as we will not be able to make a claim for compensation.

If you would like to guarantee your parcel and be entitled to a free replacement in the event of a lost item prior to waiting out the claims process, ShipAid protection must be purchased. If it is not, we are NOT liable for any compensation in the event of a damaged item. 

ShipAid Delivery Guarantee

What Is ShipAid?

We offer ShipAid as a way for you to guarantee your order. If you purchase ShipAid and your purchase arrives damaged, or is lost by the courier company, we will arrange a FREE replacement to you without you needing to deal with the hassle of the courier claims process. If ShipAid protection is NOT purchased - your item IS NOT guaranteed in the event of loss or damage.

How Does ShipAid Work?

If you receive an item that is damaged, or your item is lost in transit - let us know and we will direct you to a ShipAid form to get all of the information we need from you. Once this is done, we will assess your claim and issue you a replacement or refund if your claim is accepted.

This means you don't have to deal with the headache that is the courier claims process, and don't have to wait up to 90 days in order for us to complete the claims process with the courier. Instead, we will sort it out with them directly and send through your replacement or refund.

What Does ShipAid Apply To?

ShipAid applies to ALL orders it is purchased on, when used with a tracked, signature required delivery option.

What Does ShipAid NOT Apply To?

ShipAid DOES NOT apply to damaged deliveries that are signed for. If you have signed for your delivery you are effectively accepting it in its current condition - removing any liability against the courier company for misshandling. This means we cannot make a claim for compensation back from the courier company, as you have stated the item was received in good, undamaged condition.

ShipAid DOES NOT apply to ANY order with a non-tracked, and/or non-signature required delivery option selected. 

ShipAid Terms and Conditions

We assess all ShipAid claims on a case-by-case basis, and will require evidence of non-delivery and/or damage. If your claim is accepted, a replacement or refund will be sent to you and we will deal directly with the courier company to resolve the lost or damaged item. If we cannot verify non-delivery (for example, a if parcel is signed for and marked as delivered), or we cannot verify the damage occurred in transit, we may reject your claim.