Refund policy

Warranties & Damaged Goods

We know how frustrating it is getting a faulty product. It is a very rare occurrence for our customers, but if it does happen, the more information you can give us about the fault - the easier and faster the process is for us. We don't like to mess you around - if you get a faulty product we will do our best to replace it or work with you to find a solution that you are happy with. 

We will meet our obligations under the Consumer Guarantees Act 1993 to warranty our items for private use. For business or commercial purposes, this act does not apply, and warranties will not be given unless agreed upon by us. All items come with NO WARRANTY unless stated otherwise in the listing description of that specific item.

All products purchased by us must be installed by a qualified professional (e.g. a mechanic or auto electrician), otherwise any warranty or rights to any refund for a 'faulty' product offered is void. This is completely inclusive of all products. We reserve the right to ask for proof of this (e.g. receipts, letters from a mechanic explaining the fault etc). If you are not able to provide this, your warranty or fault claim may not be accepted.

Please note, all returns and warranties only cover the item itself. Absolutely no freight, labour, or any additional costs are included under any circumstances. Faulty and damaged are also two different things. We do not cover misuse, breakage, or physical damage to our products under warranty. 

If you receive an item damaged, please refer to the "Damaged In Transit" section of our Shipping Policy HERE.

Returns

 - If there is a problem with an item you have purchased, please contact us directly.
 - ALL returns must be made within 14 days of delivery of your item(s). This applies to any and all orders, and any and all return reason(s). 
 - Changing your mind is NOT a valid reason for return or cancellation of an order.
 - All returns or cancellations will incur a 40% restocking fee at our discretion. However, we are usually happy to offer you a full store credit for your purchase price with NO restocking fee.
 - Absolutely NO returns will be accepted on special order items. Special order items are deemed to be non-stock items.
 - We are not responsible for you choosing the incorrect part for your vehicle or application. We will not provide any credit or return for this. If you are not sure, ask.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards CANNOT be returned or credited. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your return is rejected, then you will be required to pay for return shipping to get the item back to you. You will have 30 days to organise or pay for collection of the item, or it will be destroyed. This is not negotiable.

Refunds exclude ALL shipping costs unless prior agreement is made with us. 

Pre-Order Items

All pre-order items will be clearly marked as so in the first paragraph of the description. 

Refunds are only available on pre-order item(s) if we are notified within 3 days of your initial purchase that you would like to cancel. Outside of this 3 day window, all items marked clearly as pre-order are NON REFUNDABLE. Incoming stock levels may have been modified to ensure we can fulfil all pre-orders and meet demand.

If we experience delays from what we advertised in the ad, we will contact all affected customers as soon as possible to notify them of this. In the event of a significant delay, we will correspond directly with affected customers to come to a resolution.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@boostedkiwi.co.nz 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@boostedkiwi.co.nz and we will arrange you getting the item back to us.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Boosted Kiwi, 9 The Masthead, Whitby, WGN, Porirua 5024, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note, if your item is returned to us by the courier company due to a failed delivery (incorrect address, nobody home, item not picked up from the post office in time etc), the buyer will be responsible for any and all re-delivery costs associated with their order. We will only re-ship the item free of charge if we have put the wrong address on your label, NOT if you have provided the wrong address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You are responsible for using tracked courier services when sending items back to us. We don’t guarantee that we will receive your returned item, and take no responsibility for if it arrives, or the condition it arrives in. If we receive the item damaged, it will not be refunded or returned. NO EXCEPTIONS.